1. Who we are
Aqua Flow Drain Cleaners provides plumbing, drainage and property maintenance services in Bloemfontein. Our contact address is 42 Jasmyn Avenue, Gardenia Park, Bloemfontein, 9301.
2. Information we collect
When you submit an enquiry, we may collect your name, phone number, email address, suburb, requested service and the details you include in your message. We may also receive photographs or other information that you send directly by email or WhatsApp.
3. Why we use the information
We use the information to respond to your enquiry, understand the work requested, prepare or discuss a quotation, arrange services, communicate about the job and meet legal or record-keeping obligations.
4. How information is shared
We do not sell personal information. Information may be shared with service providers that support website hosting, email or business administration, or when disclosure is required by law. Providers should only process information for the relevant service.
5. Retention and security
We keep personal information only for as long as reasonably required for the enquiry, service relationship, business records and legal obligations. Website and email providers may process information on our behalf to host the site and deliver enquiries. Reasonable safeguards are used to protect information, but no internet transmission can be guaranteed completely secure.
6. Cookies and technical data
This website does not use advertising or analytics cookies. An essential, temporary session cookie is used on the contact page to protect the form against forged submissions and remember a form status message. Standard server logs may record technical information such as an IP address, browser type, requested page and date for security and operational purposes. Security logs created by the website use an anonymised identifier and do not store the visitor's message or contact details. This policy will be updated if analytics or additional cookies are introduced.
7. Your choices and rights
You may ask what personal information we hold about you, request a correction or deletion where applicable, or object to certain processing. Contact info@afdc.co.za. Requests may be subject to identity verification and applicable South African law.
8. Contact and complaints
Privacy questions can be sent to info@afdc.co.za. You may also contact the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.
9. Changes to this policy
We may update this policy when our services, website tools or legal obligations change. The latest version will be published on this page with a revised date.